“Why are you trying to add your app to my personal Facebook page?”
We get this question from new clients when someone is adding our Facebook Store app to their Facebook fan page. The required Facebook process for adding apps to Fan Pages creates loads of confusion for users – you want to add the app to your fan page, not your personal page. To make matters worse, Facebook’s application adding dialog boxes will make you think that an app will have full access to your personal page and your friends – downright scary! Let’s clear this situation up once and for all.
First, why does Facebook prompt you to use your personal profile to add the app? This one is easy once you understand how they set up their system. You either created the Fan Page or have been assigned as an admin to the Fan Page. This admin status is stored in your personal profile and provides you the rights to manage the Fan Page. This is why Facebook requires your personal profile access, as the admin for the page, to add the app. Makes sense but sure can be confusing when doing it the first time.
We also get asked why the Facebook dialog boxes that pop-up during installation indicate that you are full control to the application. It makes sense for Facebook to complete information to their users when they are modifying their page with something from a third-party. The app adding API that we use for our Facebook Store app requires these dialog boxes (sometimes up to three pop-ups) to outline the “potential” opportunities an app will have to gain access to your Fan Page information. As an example, our app allows you to promote a product on your Fan Page timeline with one button click. Facebook wants you to know that the app has the rights to post to your page – seems scary in concept but isn’t because you are the only one that has control of using the feature.
We feel bad that this can be adding of an app can be confusing to Facebook users. Hopefully this explanation helps to outline those situations so that the process is simple and understandable and you have more time to spend communicating with your fans and friends.