Refund Policy

updated June 26, 2013

TRIALS, CANCELLATIONS AND REFUNDS

All ShopTab and SharedDeal app plans offer a free 7-day trial on new paid accounts (Standard, Expanded, and Ultimate Pro for the ShopTab app). For more information on each ShopTab plan review the Pricing and Features section for each app.

After your 7-day free trial is completed, you’ll be charged for your first month with the credit card or PayPal account you used to sign up. The monthly fee, net of any promotional programs, will be based on the plan you selected.

It is the customer's responsibility to cancel the 7 day free trial during the 7 day free trial period. If customer notifies ShopTab after the 7 day free trial is over that they do not want to use ShopTab any refund request of the monthly service fee will be denied. To cancel during the 7 day free trial follow the instructions at the bottom of this page. For security reasons, ShopTab will not cancel your account based upon a voicemail message or email request - the user must cancel their service online within ShopTab website.

ShopTab does not refund any monthly fees for partial service. If you do not cancel prior to your 7-day free trial expiration then you will be charged. You may cancel after the end of your 7-day free trial; however, no refund will be applied for that monthly service. You can cancel at any time during a billing period and you will not be charged for future monthly service fees.

If you cancel before your next monthly service billing date, you may continue to use your app account until the last day of your current billing period. If an updated credit card is not provided prior to your next billing date your account will immediately deactivate on the last day of your current billing period.

If you cancel your paid account before the day of your next billing date then you won’t be charged for any future payments. ShopTab does not refund any monthly fees based on prorated use or remaining time in current billing period.

If you cancel your 7 day free trial and at a later date, log back into ShopTab Admin and sign up for one of the monthly service plans, you will be charged for that month of service at that point in time. The 7 day free ShopTab trial is only available when you sign up a new account for those first 7 days. If you decide after paying for the month of service you no longer want to use ShopTab or SharedDeal or you do not want to get charged for another month follow the cancellation instructions below. ShopTab does not refund any monthly fees based on prorated use or remaining time in current billing period.

ShopTab is not responsible for the Facebook platform or your Facebook page(s). If your Facebook page does not work, is uninstalled or removed by Facebook or Facebook implements a change that impacts your Facebook page(s) this is not the responsibility of ShopTab and ShopTab will not refund monthly or pro-rated service fees due to issues with your Facebook account or issues due to Facebook platform.

HOW DO I CANCEL?

  1. Log into your ShopTab account at http://admin.shoptab.net
  2. Click on the Billing tab
  3. Within the Billing section click on "Summary/Close" option. At the bottom of this page, select to cancel the account and follow the pages to complete the termination. After confirmation of your desire to cancel, the credit card or PayPal information on file will be removed and your account will be deactivated at the end of the current billing cycle. You may continue to use your app account through the remainder of the billing period. Prices of all Services, including but not limited to monthly fees for the Service, are subject to change upon a 30 day notice from ShopTab. Such notice may be provided at any time and shall be provided by updating the Pricing and Features page.

QUESTIONS REGARDING REFUND POLICY

Please contact us with any questions regarding the ShopTab refund policy by e-mail at support@shoptab.net or open a ticket at http://support.shoptab.net.